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活动公告

参考模板

1.询问商品是否有货

邮件主题: Available situation of goods

邮件内容:

Hello,

I am really interested in XXXX(填想咨询的商品) . May I have the information of available situation about this goods. If not, could you tell me that when it is available? Thank you.

Best regards!

XXXX (您的姓名)

日期

2.询问发货商是否发货

邮件主题:How to inquire that whether the order has been already dispatched or not?

邮件内容:

Hello,

my order number is XXXX(填订单号). Why that my order still have been not dispatched? When that my order can be dispatched. 

Best regards!

XXXX (您的姓名)

日期

3.询问包裹内物品&运单号

邮件主题:How to inquire whether all the goods in order have been dispatched or not?

邮件内容:

Hello,

my order number is XXXXXX(填订单号). All the goods of this order is dispatched? Which goods have been actually dispatched? What is the number of shipment? Thank you.

Best regards!

XXXX (您的姓名)

日期

4.货物漏发&请求补发

邮件主题:Goods missing

邮件内容:

Hello,

my order number is XXXX(填订单号). I was receiving the parcel of this order. Unfortunately, the goods that XXXX (填漏发的货物)are not in this parcel. Please check that it is missing or not. Could you arrange the replacement? Thank you.

Best regards!

XXXX (您的姓名)

日期

5.货物破损&请求重新寄出或退款

邮件主题:Breakage of goods

邮件内容:

Hello,

my order number is XXXX(填订单号). I was receiving the parcel of this order. Unfortunately, the goods in this parcel is broken. Please find the photo. Could you arrange the replacement or return paying to me. Thank you.

Best regards!

XXXX (您的姓名)

日期

6.更改收货地址

邮件主题:How to change the way of payment

邮件内容:

Hello,

my order number is XXXX(填订单号). My original address is: XXXX(填原收货地址), Could I change my address to XXXX(填新收货地址). Thank you.

Best regards!

XXXX (您的姓名)

日期

7.询问能否退货&要求提供退运包裹单

邮件主题:How to return the goods (Return label is necessary)

邮件内容:

Hello,

my order number is XXXX(填订单号). I have received the parcel . But now I do not need these goods. May I return goods? Please provide return label number to me? Thanks you.

Best regards!

XXXX (您的姓名)

日期

8.询问是否可以取消订单

邮件主题:How to cancel order

邮件内容:

取消全部订单:

Hello,

my order number is XXXX(填订单号). I do not need all the goods of this order. Please help me to cancel this order. Thank you.

取消部分订单:

Hello,

my order number is XXXX(填订单号). I do not need the XXXX(填不需要的货物) in my order. Please help me to cancel this order. Thank you.

Best regards!

XXXX (您的姓名)

日期

9.更改货物数量

邮件主题:How to change the quantity of goods

邮件内容:

Hello,

my order number is XXXX(填订单号). I have an order that include X(填原本订购的货物数量)  XXXX(填货物名称). But now it is too many for me. Could I change the quantity of goods to X(填要求更改的数量). Thank you.

Best regards!

XXXX (您的姓名)

日期

10.向发货商要求正式账单

邮件主题:Rechnungsanforderung

邮件内容:

Guten Tag,

Bitte geben Sie uns die Rechnung per Email im PDF-format . Die Bestellnummer ist XXXX(填电商订单号).

Danke.

XXXX (您在该电商的注册姓名)

 

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